Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, KYC, or site problems and we’ll respond promptly. Use live chat for the fastest replies or email if you prefer detailed assistance. Our team is available by phone and email for account checks and verification help. You can also send feedback about promotions or suggest new payment methods and security.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, available 24/7) |
| General enquiries | [email protected] (typical reply within 24 hours, Mon-Fri) |
| Affiliate enquiries | [email protected] (partner team for commissions and agreements) |
| Phone | +1 416 358 4729 (English support, voice & SMS) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) (emergency monitoring outside hours) |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. This helps our team review your case quickly and respond with any next steps or verification requests.
Submit your enquiry
Name Email Message Send messageResponse Time
Most inquiries are answered within one business day. Straightforward requests such as account or payment questions are usually handled the same day, while more complex issues - for example security reviews, identity checks or payment investigations - may take longer depending on their nature and required verification. We’ll keep you updated and aim to resolve cases as quickly as possible.
Feedback
We’d love your feedback. Please share suggestions or ideas to improve the site, from game selection and promotions to payments or layout. Our team reads every submission carefully and considers common themes when planning updates. While we may not reply to every message, your input directly helps us refine features, promotions and the overall user experience for Canadian players.